Head of Customer Success
Learnster is a cutting-edge learning management system committed to revolutionizing how organizations approach employee development. Our human-centered approach blends innovative technology and AI with a dedication to empowering individuals and fostering learning cultures. Learnster comprises 45 engaged individuals, 200+ customers, and users across 30+ countries. Join us on our trailblazing journey to reshape the future of workplace individual learning!
Job description
As the Head of Customer Success at Learnster, you will play a key role in supporting our customer-focused approach. You will manage the Customer Success team as well as a small portfolio of customers, helping them get the most value from our platform. Your role involves more than just providing solutions; you will be a trusted advisor and strategic thinker for our clients. You will develop and implement strategies to build strong relationships, improve customer satisfaction, and support Learnster’s growth.
Your role will include
- Leading and mentoring the Customer Success team to ensure success amongs our customers.
- Developing and implementing strategies to maximize customer satisfaction and retention.
- Managing high-level customer relationships and acting as a trusted advisor.
- Overseeing customer onboarding projects, ensuring successful project management, training, and coaching.
- Identifying risks and opportunities by analyzing customer data and feedback.
- Collaborating closely with internal teams to align customer success initiatives with company goals.
- Contributing to existing customer growth.
- Presenting new features and customer offerings together with the team.
- Continuously learning and integrating new strategies and tools to improve customer success processes.
- You will be measured on the following KPIs: Net Revenue Retention, Customer Health Score, Net Promoter Score (NPS) or other relevant loyalty metrics, and Onboarding Completion Rate.
To thrive in this role you have
- Extensive experience in a senior customer success role, preferably in a SaaS B2B company.
- Previous leader experience is meritorious.
- A deep understanding of how companies and organizations work with goals, skills development, and learning.
- A natural ability to build and nurture relationships with key stakeholders and manage their expectations.
- Excellent communication skills in Swedish and English; proficiency in additional languages is a plus.
- A strong aptitude for quickly learning new digital tools and technologies.
- An entrepreneurial mindset with a strong sense of responsibility and focus on results.
- A collaborative spirit and eagerness to learn and grow, both personally and professionally.
- Availability to work from our Stockholm office a minimum of 3 days a week.
- Proficiency in Swedish and English, both written and spoken, is required for this position.
What We Offer
- An exciting journey in a scale-up with strong investors
- Flexible work arrangements (remote/on-site)
- Health and wellness benefits
- Continuous learning opportunities within a vibrant, innovative team
- Six weeks of paid vacation plus 3 extra free days per year
- A culture that values diversity and promotes personal development
We look forward to meeting you!
- Join a fast-growing and awarded SaaS company, where you will play a key role in shaping Learnster’s future.
- At Learnster, you will work with passionate and ambitious colleagues, ready to take ourselves, our team, and the company to the next level!
- Team
- Customer Engagement & Operations
- Role
- Customer Success Manager
- Locations
- Stockholm
- Remote status
- Hybrid Remote
![Picture of Martina Zadig Waller](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/4f90d558-38ca-48ee-bfd2-4e8a7f9f4bda/original.png)
Stockholm
A great place to work
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Centrally located office space
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Free breakfast served daily
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Pension and insurances
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Wellness allowance
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Six weeks vacation
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A hybrid and flexible workplace
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Regular social gatherings and activities
Become part of something bigger!
If it was easy, everyone would do it. But where is the fun in that? At Learnster, we love challenges - even on a cold, rainy Monday. That is because we do not have “any job”. We are part of something much bigger: a place that values individuality, creativity, and the will to make an impact!
About Learnster
Learnster’s vision is a world where every day is a learning day. Our contribution to this world is reinventing the way people and organizations share knowledge.
We develop the LMS of tomorrow for learning organizations aspiring to achieve maximum learning in minimum time.
Learnster was awarded Top 20 LMS in the World 2023, Platinum Pick 2021 (FindAnLMS) and nominated Swedish SaaS Company of the Year 2020 (Breakit).
With an NPS of 76, +300 000 users across 30 countries use Learnster in 13 languages.
Head of Customer Success
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