Customer Support Lead
You understand people, technology and processes. You want to dig deep into our product and have the ability to help both curious and stressed customers. Whatever can be improved, you will improve.
Learnster's vision is a world where every day is a learning day. Our contribution to that world is to reinvent the way people and organizations share knowledge. Learnster develops the LMS of tomorrow for growing organizations, aspiring to achieve maximum learning in minimum time.
With 170+ customers, including several established and well-known brands, and users across 30+ countries, Learnster has quickly gone from startup to scaleup. The pace is high. What we currently do not master, we need to learn fast. At Learnster, we share an entrepreneurial mindset and passion to develop our innovative learning platform.
Job description
Our Customer Support team is currently looking for a Team Lead to join us. This role will report to the Head of Customer Success and requires strong communication skills, creativity, and a passion for problem-solving. The ideal candidate is a self-starter with strong technical skills relevant to delivering a SaaS product. You have a track record of being organized and independent. Just like us, you value learning from mistakes. If this sounds like you, we would love to have you on our team!
Your role will include:
- Delivering first class product support to our customers
- Analyzing and improving the support processes
- Documenting support activities and results
- Identifying and reporting product issues to development
- Working closely with other teams to provide first class customer satisfaction
- Managing the support team
To thrive in this role you:
- Are service-oriented and customer-centric
- Are structured and organized
- Have previous experience of customer support for digital services and products
- Have strong technical skills in areas relevant to SaaS products, such as networking, cloud platforms and technologies like SSO, DNS and email services
- Are fluent in Swedish and English
- Are able to thrive in a fast-moving, entrepreneurial environment
What we offer:
- An exciting journey in a scaleup company with strong investors
- Amazing colleagues who share your high ambitions and desire to constantly improve
- 6 weeks paid vacation + 3 extra free days per year
- Wellness allowance
- A workplace full of opportunities to grow with the company
- Flexible working, both remote and on-site
- Opportunities for learning & development
We look forward to meeting you!
This is your chance to join a fast-growing and award-winning SaaS company, where you will play a key role in shaping Learnster’s future.
At Learnster, you will work with passionate and ambitious colleagues who are ready to take ourselves, our team and the company to the next level!
- Team
- Customer Success
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Perks & benefits
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Opportunity to grow with the company
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Allocated work hours for individual skills development
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A fun and central office space with sports activities, snacks and after-work drinks
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Annual off-site kick-offs
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Six weeks vacation
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Wellness allowance (friskvårdsbidrag)
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A hybrid workplace
Be part of something bigger!
If it was easy, everyone would do it. But where is the fun in easy? We love challenges - even on a cold, rainy Monday. That is because we do not have “any job”. We are part of something much bigger: a place that values individuality, creativity and the will to make an impact!
About Learnster
Learnster’s vision is a world where every day is a learning day. Our contribution to this world is reinventing the way people and organizations share knowledge.
Learnster develops the LMS of tomorrow for growing organizations aspiring to achieve maximum learning in minimum time.
Take knowledge sharing to the next level. Learnster’s cutting-edge technology creates new ways of communicating and sharing information with the entire organization. Save valuable time with Learnster’s smart Automation Rules. The revolutionary Knowledge Gap AI pinpoints individual learning priorities.
Involve subject matter experts in creating everything from micro learnings and single courses to onboarding schemes and dynamic training programs. Share with employees, customers and partners.
Learnster was nominated Swedish SaaS Company of the Year in 2020 by Breakit. Today, with a NPS score of 64, thousands of users across 20 countries use Learnster on a daily basis.
Customer Support Lead
You understand people, technology and processes. You want to dig deep into our product and have the ability to help both curious and stressed customers. Whatever can be improved, you will improve.
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